Loading

Official statement COVID-19

In MÍA Hotels & Resorts, we care about the health of our clients, partners and collaborators.

Following the guidelines of the United States Center for Disease Control and Prevention (CDC), regarding therequest for a negative COVID-19 test for all those who enter that country by air as of January 26, present year. We inform you of the measures that MÍA Hotels & Resorts has developed:

There will be modules in designated areas of each of our hotels, with the intention of facilitating the application of certifiedCOVID-19 tests by the hand of medical specialists and in alliance with certified emission laboratories.

COVID-19 tests will be applied at the hotel.To do this, during your stay you must go to the Concierge area to schedule your samplings, considering that they are valid for 3 days from the day the sample is taken.
Hours of operation: Monday to Saturday from 11:00 am to 01:00 pm. If necessary, a schedule will be scheduled after 02:00 PM and also on Sundays.
The costs are as follows:
Ag Covid-19 test, $ 680.00 (Six hundred and eighty pesos with 00/100 M.N.).
SARSCov-2 RT-PCR test, $ 1,900.00 (Nineteen hundred pesos with 00 / 100M.N.)

If apositive testis found during the evaluations carried out in our facilities, it will be evaluated and proceeded following the instructions of the authorities, the hotel’s operations management and the procedure designated by the health safety committee; Likewise, it will be informed of the alternatives that exist for accommodation in the case of MIA Reef Isla Mujeres and MIA Bacalar Luxury Resort & SPA in accordance with the options presented by the Ministry of Tourism.

In this sense, guests who have prepaid nights and choose any of the hotels established to host positive cases, will be issued acertificate for the number of nights pending to enjoy,the validity of these certificates will be confirmed at the time of being granted.

We keep all our facilities completely sanitized and following the protocols indicated by the World Health Organization and the Mexican Ministry of Health,so that, from the moment of their reservation, all our guests will be informed about the facilities that will be provided to them. so that the tests are carried out within our facilities.

We maintain our commitment to provideall the necessary support for a safe return to your destination, therefore, we will be informing through our communication channels with clients, partners and collaborators, about the measures implemented and news. We are under your command.

By provision of the United States government, all passengers who intend to enter the United States, in addition to the negative test, must present the attached document duly completed and signed.

The airlines will be able to segregate the review of documents to the counter for those who do not upload them.

Frequent Questions

We do not offer monthly plans for the moment.
Yes, we accept VISA, MASTERCARD, and AMEX.
From Cancun International Airport, you must head for the ferry station locates in Puerto Juárez. You’ll find 3 different shipping companies: Marinssa, Naveganto, and Ultramar. Once in Isla Mujeres, cab service is offered right next to the ferry station.\r\nWe offer transportation service from the airport to the ferry station at an additional cost. For more information contact: reservacionesmia@hotelesmia.com\r\n
Type of bed is subject to availability, however, we may submit special cases.
Type of bed is subject to availability, however, we may submit special cases.\r\n\r\n
Transportation service comes at an additional cost as it is not included in the rates.
All-Inclusive includes: Food (breakfast, lunch, dinner, and snacks). Drinks (including alcoholic drinks). Taxes and tips included in rate. Access to: Cevichería. Sarimar Restaurant. Blue Moon. Las Marias Restaurant. Coffee Gallery.